Shipping Policy
Shipping Policy
Key Shipping Information
- Order Cut-Off Time: 12:00 PM ET
- Order Handling: 1–2 business days (Monday – Friday)
- Shipping Time: 6–12 business days (Monday – Friday)
- Carrier: Our trusted delivery partners
- Shipping Cost: Free standard shipping on all orders
- Delivery Area: Canada only
On Its Way!
Once you place your order, you'll receive a confirmation email letting you know it's being processed. Processing typically takes 1–2 business days (Monday to Friday). After processing, your order will be shipped, and you'll receive another email containing tracking details.
Standard shipping usually takes 6–12 business days (Monday to Friday) to Canadian addresses. Rural, northern and remote areas may need a few extra days. We offer free standard shipping on every order — no minimum purchase required.
Do You Ship Internationally?
At this time, Ellis Carter ships exclusively within Canada, to all provinces and territories. We do not currently offer international shipping.
Running a Bit Late?
If the maximum processing and shipping time has passed and your order hasn't arrived, don't worry — please allow up to 3 additional business days. Be sure to check your tracking code for the latest updates. If your package still hasn't shown up after this time, contact us with your order number and we'll be happy to assist.
Change of Plans? Cancel Here!
If you'd like to cancel your order, please reach out to support@ellis-carter.com as soon as possible. Once order processing has begun, cancellations can no longer be accepted.
We Made a Mistake? Let's Fix It!
If you receive a damaged or incorrect item, we sincerely apologize for the inconvenience. Please take clear photos of the issue and contact us at support@ellis-carter.com. Our team will review your case promptly and ensure you receive the correct or replacement item.
Contact Information
Reach Out: Monday – Friday: 9:00 – 17:00 (ET) Email: support@ellis-carter.com