Frequently Asked Questions

How long will my order take to arrive?

Orders are processed within 1–2 business days (Monday to Friday). Once shipped, delivery to Canadian addresses usually takes 6–12 business days, and rural, northern and remote areas may need a few extra days. You'll receive a confirmation email with tracking details once your order is on its way.

Do you offer free delivery?

Yes, we offer free shipping on all orders across Canada, to every province and territory.

Where do you ship to?

We currently ship to Canadian addresses only.

What currency are your prices in?

All prices are shown and charged in Canadian dollars (CAD). Any applicable sales taxes (GST/HST/PST) are shown at checkout.

What is your return policy?

You can return items for any reason within 30 days of delivery. Items must be unused, unworn, and in their original packaging with all tags attached. Return shipping costs are the responsibility of the customer. See our Return and Refund Policy for details.

How long does it take to receive my refund?

Once we receive and inspect your return, a refund will be issued in Canadian dollars (CAD) to your original payment method within 14 days. We do not charge any restocking fees.

Can I cancel my order?

Please contact us at support@ellis-carter.com as soon as possible. Orders can be cancelled within 24 hours of placement. After that, you can still return them after delivery.

What if I receive a damaged or incorrect item?

Please take clear photos of the issue and email them to support@ellis-carter.com. Our team will review your case promptly and make sure you receive the correct or replacement item, delivered free anywhere in Canada.

What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay and Shop Pay.

How can I contact you?

Email: support@ellis-carter.com
Company: Law Brands B.V.
Address: Keurenplein 41, Box A9688, 1069 CD Amsterdam, Netherlands
Hours: Monday – Friday 9:00 – 17:00 (ET)
We aim to respond to all inquiries within 24 hours.